Capfinex, a fast-growing fintech solutions provider, has partnered with Crococalls, a modern cloud-based communication platform, to expand the functionality of its trading ecosystem. The integration enables Forex brokers using Capfinex solutions to streamline their communication workflows, boost sales performance, and deliver better client service — all from one interface.
With Crococalls now embedded into the Capfinex environment, brokers can initiate calls directly from their CRM with a single click, track call data, and access real-time analytics without switching platforms. This integration reflects Capfinex’s ongoing commitment to building a high-performance, user-friendly ecosystem for brokers around the globe.
But voice communication is just the beginning. The Crococalls system empowers sales teams with smart call routing, advanced reporting, and complete call visibility. Key features include call recording, live call monitoring, whisper coaching, and the ability to join calls in real time — tools designed to increase conversion rates and elevate client satisfaction.
By automating routine tasks like dialing, logging calls, and tracking KPIs, the system frees up brokers to focus on what matters most: building relationships and closing deals. Custom call scenarios and flexible workflows also allow for tailored client experiences, leading to better engagement and improved ROI on marketing efforts.
This partnership represents a significant step in transforming the CRM into a comprehensive sales and communication hub. By integrating with Crococalls, brokers now have the ability to manage their communications more efficiently, intelligently, and effectively, all within a single platform.
